Track your order and check the status by entering your order number and email. When shopping with us, we want you to always feel informed about where your products are. To give you a clear overview of your order’s journey, we have created different order statuses. Here, we explain what each status means:
- Cancelled: Likely because it was not paid for
- Paused: Please contact support.
- Processing: The order has been paid for and is being prepared for shipment
- Completed: The order has been handed over to Postnord and should arrive within 2 – 6 working days
Problems tracking your order?
Don’t worry! We understand that important information like order numbers or email addresses can sometimes get lost, especially in today’s fast-paced world where we handle so many tasks at once. If you have lost your order number for any reason, or if you’re unsure about the exact email address used at the time of your order, we want you to know you’re not alone. We are here, ready and willing to assist and ensure you receive all the help you need to resolve the situation.
Please contact our customer service at the email below or use the contact form on the homepage:
When contacting us, please have as much information as possible available, such as your full name, delivery address, or product information. This will help us quickly locate your order.
Thank you for your patience, and we look forward to helping you!